General Manager

Responsibilities

• Hire, train, and manage a Team of world-class Operations team members
• Monitor route efficiency and make adjustments (including coaching and disciplinary action).
• Monitor NPS and directly contact customers whose experience did not meet our standards.
• Develop team members and create a culture of excellence and longevity.
• Regularly perform duties remotely when completing field assessments of Service Pros and document assessment.
• Create a culture of safety within the team.
• Ensure that all incidents and near misses are reported accurately.
• Complete online Manager training course on Safety Programs to understand and train the Team on all Hawx Safety Programs.

Qualifications

TRAITS 

• People Person: Gets energy from working with and being around team members in the field, customers, and Hawx Sales teams.
• Coaching & Team Leadership: Leads and motivates others to achieve results while fostering collaboration and promoting a positive work culture. Leverages experience and understands when and how to provide feedback and seize on coaching opportunities.
• Powerful Communicator: Effective verbal and nonverbal communicator who ensures that messages are tailored to their audience and situation.
• Results-driven with Team Focus: Understands the business’s larger goals and knows how to drive individual and team performance to help meet those goals.

SKILLS

• Leadership and Motivation: Inspire, motivate, and empower employees to perform at their highest levels. General Managers should lead by example, set clear expectations, provide recognition for achievements, and create a positive team culture that encourages employee engagement, growth and performance.
• Time Management: The ability to prioritize tasks and allocate resources effectively. This includes balancing coaching and training responsibilities with other managerial duties. 
• Technical Expertise: Understands the pest management field and the technical aspects of the job being performed by front-line employees. General Managers must understand protocols, application techniques, products, equipment and other tools that are used on a day to day basis so they can train and coach to a high standard.
• Safety, Risk Assessment, and Compliance: Understands relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards.
• Data/Report Analysis: Understands how to analyze operational reports and take action based on findings in a complex, fast-paced environment.

EXPERIENCE & OTHER REQUIREMENTS

• 3-5 years, preferably in a residential market, with people management experience (including front-line training).
• Must be 21 years or older with a valid driver's license.
• Must pass required background check and drug screening.
• Must obtain all required state licenses/certifications.

Benefits

• Medical, dental, vision, life insurance  
• 401K with company match
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability 

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.